Bdgmes Privacy Policy — How Your Information Is Kept Safe

Bdgmes collects two types of information from you — what you provide directly, and what is gathered automatically while you use the platform.

Information you provide directly:

• Name, mobile number, and email address (collected at registration)
• Date of birth (for age verification)
• Photo of National ID or passport (for KYC verification)
• Payment method details (bKash/Nagad/Rocket number)
• Information provided when contacting support

Automatically Collected Data:

• IP address & device type
• Browser type & operating system
• Time spent on the site and which pages you visited
• Time and location of logins and transactions

Bdgmes uses your data only for defined purposes. Nothing beyond what is necessary, and nothing kept longer than required.

• For account creation and management
• To process and confirm transactions
• For age and identity verification (legal requirement)
• To prevent fraud and money laundering
• To provide customer support
• To ensure platform security
• To meet legal and regulatory obligations

Bdgmes upholds the highest industry standards for data security — not just in policy, but through concrete technical measures.

Technical safeguards:

• All web traffic is encrypted using TLS 1.3
• AES-256 encryption in the database
• Passwords are stored using bcrypt hashing — they cannot be read directly
• Regular Security Audits and Penetration Testing
• Dedicated firewall and DDoS protection

Administrative Safeguards:

• Data access is restricted to authorized personnel only
• All staff are bound by strict confidentiality agreements
• In the event of a data breach, members will be notified within 72 hours

Bdgmes does not sell or rent your data. However, limited information may be shared in specific circumstances:

• Payment processors: Only the minimum necessary information is shared with bKash/Nagad/Rocket to confirm transactions
• Game Providers: Minimum data required to run games (name or user ID)
• Law Enforcement Agencies: Under court order or legal obligation
• Fraud Prevention Agencies: Through industry-level collaboration to combat online fraud

• Your data is never shared with advertisers or marketing companies
• No data is shared on social media platforms
• No agreements with data brokers or data resale companies

Bdgmes uses cookies on its website — small files stored in your browser. We use three types of cookies:

Essential Cookies (cannot be disabled):

These cookies are essential for maintaining your login session, ensuring security, and keeping the site functioning properly.

Performance Cookies (optional):

Used to understand which parts of the site are most visited. This data is anonymous and cannot be linked to any individual.

Preference Cookies (optional):

Used to remember your preferred language and settings. These cookies help improve your experience on the site.

As a bdgmes member, you have full control over your personal data. Contact support to exercise any of these rights.

Bdgmes does not retain any data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law)
• Transaction Records: 7 years (as required by financial regulations)
• KYC Documents: 5 years after the last transaction
• Support conversations: 2 years
• Logs & Device Information: 90 days

Once the retention period expires, data is permanently deleted — including from backups.

Bdgmes is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If a minor has registered by mistake and it comes to our attention, their account will be closed immediately and all data deleted. Parents or guardians may report this to support@bdgmes.net.

Bdgmes may update this privacy policy as needed. For any significant changes, you will be notified in advance via your registered email or mobile number.

If you do not agree to the updated policy, contact support to close your account. Continued use of the site will be considered acceptance of the new policy.

For any privacy-related questions, requests, or complaints, please reach out to us:

• Email: support@bdgmes.net
• Live Chat: Available 24/7 via the icon at the bottom right of the website
• Response time: Typically within 24–48 hours

Requests to delete or correct data submitted to support will be processed within 30 days.